Historic Stations of the Future

Uncovering the most impactful opportunities for sustainably modernizing Amtrak's historic station through an enterprise-wide innovation challenge.

Timeline & Context

09.2023 - 12.2023

Project completed during internship with Amtrak Innovation.

TEAM

User Experience Research Intern (Me), Principal User Experience Researcher, Service Design Intern, Strategic Foresight, Sustainability

MY ROLE

User Research

Workshop Facilitation

User Research

Workshop Facilitation

User Research

Workshop Facilitation

TOOLS

Figma

Jira

Background

Amtrak serves more than 500 stations, of which approximately one-third are listed on the National Register of Historic Places (NRHP) in recognition of their cultural value.

Historically, these stations have acted as the gateways to our communities and are a key factor in travelers' perception of the towns we serve.

Amtrak serves more than 500 stations, of which approximately one-third are listed on the National Register of Historic Places (NRHP) in recognition of their cultural value.

Historically, these stations have acted as the gateways to our communities and are a key factor in travelers' perception of the towns we serve.

Amtrak serves more than 500 stations, of which approximately one-third are listed on the National Register of Historic Places (NRHP) in recognition of their cultural value.

Historically, these stations have acted as the gateways to our communities and are a key factor in travelers' perception of the towns we serve.

Amtrak serves more than 500 stations, of which approximately one-third are listed on the National Register of Historic Places (NRHP) in recognition of their cultural value.

Historically, these stations have acted as the gateways to our communities and are a key factor in travelers' perception of the towns we serve.

However, historic designation can impose limitations on the scope of alterations to a property, as upgrades must be balanced with preservation guidelines.

So, Amtrak Innovation and Sustainability partnered on 'Historic Stations of the Future,' an enterprise-wide challenge to imagine how we can modernize our stations sustainably while preserving their cultural and historic essence.

We conducted user research and engaged in a participatory design process to identify the most cutting-edge innovation opportunities, in doing so empowering each person at Amtrak to create a culture of innovation

Background

Amtrak serves more than 500 stations, of which approximately one-third are listed on the National Register of Historic Places (NRHP) in recognition of their cultural value.

Historically, these stations have acted as the gateways to our communities and are a key factor in travelers' perception of the towns we serve.

Approach

Uncovering the most impactful opportunities for sustainably modernizing Amtrak's historic station through an enterprise-wide innovation challenge.

Problem Space Discovery

Uncovering the most impactful opportunities for sustainably modernizing Amtrak's historic station through an enterprise-wide innovation challenge.

Participatory Design

Uncovering the most impactful opportunities for sustainably modernizing Amtrak's historic station through an enterprise-wide innovation challenge.

However, historic designation can impose limitations on the scope of alterations to a property, as upgrades must be balanced with preservation guidelines.

The focus of this project was to generate ideas for infusing Amtrak's historic stations with cutting-edge, sustainable innovations at the intersection of modernization and preservation.

Work

Contact

Resume